FAQs

Frequently Asked Questions

How do I place an order online?

Simply choose your watch, add it to your basket, and proceed through checkout with your delivery and payment details. All payments are processed securely, and your order is confirmed instantly.

Can I order by phone or email?

For accuracy and payment security, all orders must be placed directly through our website.

Is stock availability shown online?

Yes. Our website updates in real time, so if it’s available to purchase, it’s in stock and ready to go.

Can I pre-order a watch?

Some limited-edition or new-release models may be available for pre-order. If so, you’ll see this option clearly marked on the product page.

What if the model I want is out of stock?

You can register for a restock notification directly from the contact page — we’ll email you the moment it’s back.

Can I change or cancel my order?

If your order hasn’t yet been dispatched, please contact us as soon as possible. Once shipped, we’re unable to make changes.

What payment methods do you accept?

Visa, Crypto, MasterCard, Maestro, PayPal, Apple Pay, Klarna, and PayPal Credit.

Is my payment secure?

Yes, every transaction is fully encrypted and processed using industry-standard SSL security.

Can I pay in instalments?

Yes, you can spread the cost using Klarna or PayPal Credit, subject to approval.

Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit.

What happens if my finance application is declined?

You can still complete your purchase using any other available payment method. A declined finance application doesn’t affect your order.

Where do you deliver?

We ship throughout the United States and internationally, with some brand-specific restrictions (for example, Seiko watches can only be shipped within the UK and EU).

Which couriers do you use?

We use trusted delivery partners including DHL (Tracked, Signed, or Special Delivery) and Amazon Logistics for certain orders.

When will my order be dispatched?

Orders placed before 5 pm, Monday to Friday, are shipped the same day. Orders shipped on Saturday. Orders after this time, or on weekends/bank holidays, ship the next working day.

Are shipments insured?

Yes, every parcel is fully insured until it reaches you.

Can I change my delivery address after ordering?

Once an order has shipped, we can’t amend the delivery address. If you need to make a change, please contact us as soon as possible.

How do I return an item?

Contact our Customer Service team to request a returns authorisation and follow the instructions provided.

Do all watches come with a warranty?

Yes, every watch comes with the official manufacturer warranty, and some models include an extended LeekedSource warranty.

Are your watches authentic?

Absolutely. We are official authorised retailers for every brand we sell, and all watches are 100% genuine.

Do watches come with original packaging and paperwork?

Yes, including branded box, manual, and manufacturer warranty card.

Do you offer limited editions?

Yes, limited-edition models are clearly marked and often exclusive to LeekedSource.

How is my personal information protected?

All data is encrypted and handled in accordance with GDPR. We never sell or misuse your information.

Can someone else sign for my parcel?

Yes. For orders over $500, a signature is required and ID verification may be requested.

What’s your returns policy?

You can return any item within 14 days of receipt, provided it’s unworn, in original packaging, and includes all accessories.

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